Reshid Dervishi on

Leadership & Responsibility

Decisions, delegation and responsibility for the conditions in which others work.

A company can achieve a good result while being poorly led. It can grow while its people feel increasingly unable to ask questions, make decisions, or say that something is wrong. That is why, in leadership, I am interested in more than what was completed. I am interested in what people learned while producing that result and the consequences left by the decisions we made.

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A manager’s responsibility begins with the conditions in which others work. Are expectations clear? Does the person who accepted a task also have the authority to complete it? Does the team know when it can decide independently and when it should pause and ask? Delegation does not become real because we have used the word trust. It becomes real when we give someone the freedom to work and accept that their approach will not always be ours.

At the beginning, the owner is often the support behind everything. They sell, keep track of everything, fix problems, and make decisions. That may help a company survive. But what once saved the business can later become its limitation. If every decision still has to pass through one person, growth increases pressure rather than organisational capability. Maturity requires people and practices that can sustain the work when the owner is absent.

We are also responsible for what we postpone. When we stay silent about poor work, an unclear deadline, or behaviour that humiliates others, the team learns where the real boundaries lie. Waiting is not always weakness. Sometimes we need to check the facts and hear both sides. But waiting should not become a way to leave a problem undecided while its consequences fall on people who had no say.

Power makes that examination harder. For a person in authority, being the last to speak is easy. It is harder to notice when others have stopped speaking honestly. Respect cannot be commanded, and silence is not proof of being right. The way we receive an uncomfortable question often tells the team more than saying our door is open.

These essays follow the space between a decision and its consequences. They discuss delegation, character, control, and systems, but also the willingness to examine our own contribution to a problem. Leadership has meaning for me when we demand responsibility of ourselves as well as others, accepting that our behaviour shapes the conditions in which they are expected to work.

Selected reading

When a company outgrows its owner

Five essays on moving from personal control to responsibility shared by people and systems. Read them in order: from recognising the bottleneck to changing the owner’s role.

Open the practical worksheet

01 · Recognise dependence on the owner

A Company Larger Than One Person

There comes a moment when a company becomes bigger than the person who created it—bigger than their habits, their control, and the way they have long thought, made decisions, and survived.

Shows when the owner’s strength becomes a limit on the company and why growth requires a different way of leading.

For reflection: Which decision in your company still waits for the owner, even though someone else could make it?

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02 · Give people responsibility and authority

Yesterday a Colleague, Today the Manager

The move from colleague to manager requires clarity, fairness and the authority to put your new responsibility into practice.

Shows what happens when a manager is given responsibility without clear authority and support.

For reflection: Who is accountable for a result but lacks the authority to make the necessary decision?

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03 · Make room for the truth

How Much Truth Can a Company Bear?

I trust most those people who have stopped speaking out. Not because they have nothing to say. But because they have seen too many times that the truth within a company does not hold the same weight for everyone.

Explains why initiative fades when people learn that silence is safer.

For reflection: What happened the last time someone on the team raised a problem?

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04 · Repair the system that needs rescuing

A Company Cannot Depend on People Who Keep Saving the Day

The responsibility of the best people must not replace a sound system and everyone else’s accountability.

Reveals how responsible people’s extra effort can hide problems the company needs to address.

For reflection: Which problem keeps returning and is solved by the same person every time?

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05 · Accept the owner’s new role

When a Company Outgrows Its Owner

There is a moment that is rarely discussed. Not because it is rare, but because it is difficult to admit.

Explores the personal side of success: accepting that the company can work well without the owner’s constant control.

For reflection: What should your work become when the team no longer needs you in every decision?

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Read in order

When a team receives conflicting priorities

Three essays on what happens when different decisions reach the same people. Read them in order: first clarify who confirms the decision, then what a change leaves behind and how much capacity the team has to carry it out.

  1. Agree on the decision

    Start with the owners’ responsibility to give the team one agreement it can work from, even when their assessments differ.

    Two Owners, Two Decisions—and a Team Caught Between Them

    For reflection: Who confirms the final priority when two people give the team conflicting instructions?

  2. Account for the cost of change

    Then consider the work a new decision leaves behind: what stops, who informs others and which deadlines need to be reviewed.

    Who Pays for a Change in Priorities?

    For reflection: Who takes responsibility for stopped work, revised deadlines and conversations with people who have already been promised something?

  3. Check the team’s capacity

    Finally, check how much work the new initiative requires and what needs to move before it becomes a workable plan.

    The Owner’s Pace and the Team’s Capacity Are Different Things

    For reflection: What stops being a priority so the team can complete the new task?

Questions within this topic

A company doesn’t remember intentions. It remembers consequences.

The Most Costly Decision Is the One You Put Off

manuscript complete

You Do Not Run a Company. You Run Consequences.

This reading path opens questions of decisions, authority, trust and the consequences of leadership explored in You Do Not Run a Company. You Run Consequences. Continue to the book page for the wider author’s perspective.

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More essays on this topic

Your Most Expensive Client May Not Owe You a Penny

A client can pay every invoice and still cost a company its employees’ trust and dignity. On boundaries in business relationships and an owner’s responsibility to protect people.

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You Asked for Experience. Then You Asked for Silence.

When the experience we hired someone for becomes a problem as soon as it challenges established ways of working, employees learn that silence is safer. Reports rarely show the cost of that loss.

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A Procedure Needs a Route for Exceptions

A procedure is useful when it helps people do the work and understand who is responsible for what.

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What If I Am Not Seeing the Whole Picture?

Experience and confidence do not remove the need to examine our own judgment. Sometimes the costliest mistake begins with the conviction that we already know enough.

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The Most Costly Manager

An owner’s most costly mistake is not always the manager they chose, but the person they lost because of that choice.

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Leadership Begins with Better Questions

The right questions make room for learning, reconsidering decisions and adapting. Authority requires a willingness to hear what we do not yet know.

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Leaders Have a Soul Too

Behind decisive choices stands a person who doubts and makes mistakes. Acknowledging a mistake and understanding another person's stumble are part of responsible leadership.

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The Person Behind Performance Measurement

The system can record how long a task takes, breaks and departures from the plan. However, the information itself does not explain why it happened or whether the worker had the conditions needed to meet the expectation.

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All essays on this topic