In a business day, it is easier to notice what is late than what someone did carefully and on time. If we only talk about omissions, part of the hard work remains without clear recognition.
Gratitude is more persuasive when we say what we are grateful for: a well-prepared meeting, a commitment fulfilled, or a timely warning. The person then knows that their contribution has been seen, and they understand better what behavior we value.
Such recognition cannot replace fair compensation, reasonable scope of work and problem solving. Overtime doesn't become acceptable just because we're grateful. Good words make sense when they are accompanied by a responsible way of organizing work.
Comments